*Pay brand-new staff $2,000 to give up
*Make customer support the accountability of all the company-not only a division
*Concentrate on firm tradition because the no.1 precedence
*Apply analysis from the science of happiness to operating a enterprise
*Assist staff grow-both personally and professionally
*Search to vary the world
*Oh, and earn a living too . . . Sound loopy? It’s all normal working process at Zappos, the net retailer that’s doing over $1 billion in gross merchandise gross sales yearly. After debuting because the highest-ranking newcomer in Fortune journal’s annual “Greatest Corporations to Work For” listing in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the totally different classes he has discovered in enterprise and life, from beginning a worm farm to operating a pizza enterprise, via LinkExchange, Zappos, and extra. Quick-paced and down-to-earth, DELIVERING HAPPINESS exhibits how a really totally different type of company tradition is a strong mannequin for attaining success-and how by concentrating on the happiness of these round you, you’ll be able to dramatically improve your individual.
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